Codeless Synthetic Monitoring (CSM)
Fast-Track Your Digital End-User Monitoring with Codeless Programming
Businesses depend on their web presence to build loyalty and drive revenue; however, the digital journey requires a high degree of precision to deliver positive online customer experiences. The smallest error in process or code impacts thousands of customers globally, decreases satisfaction scores, and impedes both new and repeat customer purchases.
The standard coding approach for synthetic monitoring, to measure digital end users’ experience, cannot reach the scale and speed required by today’s fragmented buyer’s journey that covers websites, in-store kiosks, and mobile devices in a constantly changing digital environment.
Same Precision with Lighter Engineering Burden
These business professionals currently depend on their busy engineering colleagues to develop and run line after line of code to test user online behaviors. Codeless Synthetic Monitoring (CSM) by pureIntegration and its global development partner, IMT Solutions, allows Application Owners to monitor their customer experience journeys for errors or poor performance, helping predict issues before they impact customers.
Codeless Synthetic Monitoring by pureIntegration:
One of our customers, a Fortune 50 company, can reclaim 65% of the developers’ time. In the past, it took as much as 13 hours to develop 1 synthetic script—we now have that process down to 4.5 hours.
Optimizes Team Resources
Promote highly skilled engineers to do what they love doing—challenging and innovative assignments.
The managed service and software cost is approximately half the cost of an FTE entry-level developer.
Lean Approach to Synthetic Monitoring
Effective customer journey mapping requires granular monitoring and analysis. pureIntegration’s Codeless Synthetic Monitoring reduces the level of effort needed. Finally, product owners can more easily monitor every user action across multiple journeys and multiple devices including desktops, mobile platforms, etc.—decreasing labor and cost overhead.
Plan and execute monitoring of possible customer journeys.
Perform rigorous testing of each action (click, input, submit) as found in synthetic monitoring but without the need for costly coders.
Eliminate lines of code for synthetic script development.
Anyone with minimal programming experience can monitor and measure the customer’s digital experience in operational environments.
Familiar drag-and-drop, automated workflow approach helps scale the measurements of end-user experiences.
Review metrics such as performance, availability, request & response, errors, etc.
Increase Customers Satisfaction but Decrease Overhead!
Our Synthetic Monitoring Experts Are Here to Help.
pureIntegration’s codeless solution allows product owners to self-assemble monitoring checkpoints and assess their apps proactively and fully, resulting in: