IT SERVICE MANAGEMENT

Hybrid Service Catalog

Deliver IT Services to you LOBs from on-premise or third-party providers such as AWS or Azure.

Knowledge Management

Reduce service desk burden with advanced search for both end-users and service desk admins for quick solves.

T

Incident Management

Reduce Mean-Time-To-Resolution with process automation from ITSM tools you already own.

Problem Management

Discover correlations among recurring incidents to apply tools and process to reduce the total number of incidents.

Change Management

Provide  teams with fresh & accurate CI data to make informed decisions when requesting change.

Configuration Management

Automated CI discovery for fresh service dependency data to feed incident and change management processes.

Map applications to see root cause impact from a single pane of glass

We know how to provide visibility to critical applications

  • Standardized and automated best practices aligned with industry standards to increase IT staff efficiency and reduction of costs
  • Improved effectiveness of ITSM processes by leveraging integrated solutions for end-to-end change management and CLIP
  • Client realization of total cost of ownership of delivered services
  • Implementation of a standardized and repeatable change process
  • Reduction of cost and risk by automating impact analysis, change execution, and compliance

Measured Client Satisfaction

 

%

Capabilities

Results

Opportunities