IT Service Management (ITSM)

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Deliver IT Services to you LOBs from on-premise or third-party providers such as AWS or Azure.

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Reduce service desk burden with advanced search for both end-users and service desk admins for quick solves.

Reduce Mean-Time-To-Resolution with process automation from ITSM tools you already own.

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Discover correlations among recurring incidents to apply tools and process to reduce the total number of incidents.

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Provide teams with fresh & accurate CI data to make informed decisions when requesting change.

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Automated CI discovery for fresh service dependency data to feed incident and change management processes.

Map applications to see root cause impact from a single pane of glass

Standardized and automated best practices aligned with industry standards to increase IT staff efficiency and reduction of costs
Improved effectiveness of ITSM processes by leveraging integrated solutions for end-to-end change management and CLIP
Client realization of total cost of ownership of delivered services
Implementation of a standardized and repeatable change process
Reduction of cost and risk by automating impact analysis, change execution, and compliance