There’s an app for that!

There’s an app for that!

Our client had a challenge. Customers were not getting the timely service they expected. Technicians were not given the tools they needed. And day-of-job support agents were frustrated with the excess of calls and lack of visibility into the Technician’s day. Born from this confluence of challenges was a solution…

How to Align Business & IT: Who is Riding Whom?

Recently, Comcast brought pureIntegration on to manage a software trial and deployment in a department that previously had been burnt. The last major system they launched was well-designed, however input was not solicited from the end users and their leadership was generally unaware of the need for the tool or the plan for its roll-out.